No ticket queues, no chatbots, no canned replies. Your message lands with the trader who builds note500 — and usually comes back the same day.
Typical response time: within one trading day.
Usually within one trading day. Bug reports that block journaling jump the queue, and Ultimate subscribers go to the front of it.
Pick a portfolio at the top of the Trade Journal tab, then hit Calendar → ⊕ LOG TRADE and enter one trade. That's genuinely it. Once a handful are closed, the Dashboard, Reports and AI review fill in on their own. There's a full walkthrough in Help inside the app.
Yes — Import / Export takes JSON, CSV, XML or a raw Schwab transactions export, into whichever portfolio you pick. If your file doesn't import cleanly, send it over with the topic "Bug report" and we'll add support for the format.
Automated password reset is coming with email verification. Until then, send a message with the topic "Account & billing" from the email you signed up with and we'll sort it out.
Export is self-serve and always has been: Import / Export → Export downloads a portfolio or date range as re-importable JSON or a flat CSV, whenever you want. For full account deletion, send a message and it'll be handled.
Settings → General → Manage Billing opens the Stripe portal, where you can upgrade, downgrade or cancel yourself. Cancel before your 7-day trial ends and you're never charged.
Tell us what you did, what you expected, and what happened instead — a screenshot helps enormously. Bugs usually ship fixed within days.